Your privacy is a fundamental commitment at pkr9, not a legal formality. This Policy explains exactly what personal data we collect, why we collect it, how we use and protect it, and what rights you hold as a user — whether you are accessing the platform from Karachi, Lahore, Islamabad or anywhere else in Pakistan.
All personal data transmitted between your device and our servers is protected using TLS/SSL encryption. We do not transmit personal information in plain text at any point during account registration, login or transaction processing.
pkr9 does not sell, rent or share your personal data with third parties for marketing purposes. Data is disclosed only where required by applicable law, for payment processing, or with KYC/AML verification partners operating under equivalent data-protection obligations.
You have the right to access, correct, restrict, export and request deletion of your personal data. These rights are documented clearly in Section 8 of this Policy. Requests are handled within a reasonable timeframe via our support team.
pkr9 uses cookies and similar tracking technologies to operate the platform, remember preferences and measure platform performance. Our Cookie Policy (Section 7) explains what types of cookies are used and how you can manage your preferences.
We do not retain personal data indefinitely. Retention periods are set based on legal requirements, AML obligations and the legitimate purposes for which data was collected. Section 9 of this Policy outlines our data retention schedule.
Data associated with responsible gambling tools — including deposit limits, self-exclusion requests and session preferences — is treated with heightened care. This data is never used for marketing purposes and is retained only for as long as required to operate player protection measures.
This Privacy Policy ("Policy") describes how pkr9 ("we", "us", "our", "the Platform", "pkr9.cam") collects, processes, stores, uses and protects personal data provided by or gathered about users ("you", "User", "Data Subject") in the course of accessing and using the pkr9 platform at pkr9.cam.
pkr9 is an English-language online gambling information and gaming platform designed primarily for users in Pakistan. We are committed to handling your personal data with integrity, transparency and in compliance with applicable data-protection legislation in the jurisdiction where pkr9 holds its operating license.
By registering an Account or continuing to use the Platform, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must cease using the Platform.
The following terms have the meanings set out below throughout this Policy:
pkr9 collects the following categories of personal data:
| Data Category | Examples | Purpose |
|---|---|---|
| Registration Data | Full name, date of birth, email address, mobile number, city of residence (e.g. Karachi, Lahore, Islamabad) | Account creation, age verification, communication |
| Identity Documents | CNIC, passport copy, driving licence, proof of address | KYC compliance, AML obligations, fraud prevention |
| Financial Data | Deposit and withdrawal transaction records, payment method references (e.g. last four digits, wallet ID), PKR transaction amounts | Transaction processing, AML monitoring, dispute resolution |
| Technical Data | IP address, device type, browser version, operating system, session timestamps | Platform security, fraud detection, performance optimization |
| Behavioral Data | Game history, betting patterns, pages visited, feature usage | Responsible gambling monitoring, personalization, platform improvement |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Customer service, dispute resolution, quality assurance |
| Responsible Gambling Data | Deposit limit settings, self-exclusion requests, session-time preferences, loss limit configurations | Player protection, regulatory compliance |
The majority of personal data pkr9 holds is provided directly by you during the registration process, KYC submission, deposit and withdrawal requests, responsible gambling tool configuration and any communications with our support team.
When you access the Platform, certain technical data is collected automatically. This includes your IP address, device identifiers, browser type, session duration and click-path data. This information is collected via server logs, cookies and similar technologies as described in Section 7.
pkr9 may receive data about you from authorized third-party sources, including:
pkr9 processes your personal data for the following purposes:
To create, maintain and administer your pkr9 Account, verify your eligibility and identity, process deposits and withdrawals, and communicate essential account-related information.
To fulfill obligations under applicable AML legislation, KYC requirements and any reporting duties imposed by the jurisdiction in which pkr9 is licensed. This may include retaining transaction records for prescribed statutory periods.
To detect, investigate and prevent fraudulent transactions, unauthorized account access, bonus abuse, identity theft and other forms of financial crime that may harm users or the platform.
To operate deposit-limit controls, loss limits, session-time reminders and self-exclusion tools; to monitor behavioral patterns that may indicate problem gambling; and to fulfill any player protection obligations required by the licensing jurisdiction. Data used for responsible gambling purposes is never used for marketing.
To analyze aggregated usage patterns, diagnose technical issues, test new features and improve the overall experience of the Platform for Pakistani users and other eligible players.
To respond to queries, resolve disputes, process complaints and provide 24/7 assistance in English (and Urdu on request) to users across Pakistan — from Rawalpindi and Peshawar to Faisalabad and Multan.
To enforce our Terms & Conditions, defend legal claims and comply with lawful requests from competent courts or regulatory authorities.
Where applicable data-protection law requires pkr9 to identify a legal basis for processing, the following bases apply:
Cookies are small text files stored on your device by a website. They allow the Platform to recognize your device across sessions, remember your login status and preferences, and collect analytical data about how the Platform is used.
You can control cookie settings through your browser preferences. Most modern browsers allow you to block, delete or receive alerts about cookies. Please note that disabling essential cookies will impair your ability to log in and use core Platform features. pkr9 does not use advertising or cross-site tracking cookies.
Subject to the data-protection law applicable in pkr9's licensing jurisdiction, you hold the following rights in respect of your personal data. To exercise any of these rights, contact our support team at the address in Section 15.
Request a copy of the personal data pkr9 holds about you and information on how it is being processed.
Request correction of inaccurate or incomplete personal data held in your Account.
Request deletion of your personal data where pkr9 no longer has a lawful basis for retaining it, subject to overriding legal obligations.
Request that pkr9 restrict processing of your data while a rectification or objection request is being assessed.
Request an export of your personal data in a machine-readable format where processing is based on consent or contract.
Object to processing carried out on the basis of legitimate interests, including profiling activities, where your rights outweigh those interests.
pkr9 does not retain personal data beyond the period necessary for the purposes for which it was collected, subject to overriding legal and regulatory obligations. The following retention guidelines apply:
Upon expiry of the relevant retention period, personal data is securely deleted or anonymized in a manner that prevents re-identification.
pkr9 engages carefully selected third-party service providers who process personal data on our behalf and under our instructions. These include KYC verification providers, payment gateway operators, cloud hosting providers, fraud detection services and analytics platforms. All processors are required to maintain equivalent data-protection standards and are bound by data-processing agreements.
pkr9 may disclose personal data to the regulatory authority that governs its gaming license, competent law-enforcement agencies, courts or other public bodies where disclosure is required by applicable law, including AML reporting obligations.
In the event of a merger, acquisition, restructuring or sale of assets, personal data held by pkr9 may be transferred to the relevant successor entity. Users will be notified of any material change in the Controller's identity in advance where practicable.
pkr9 does not sell, rent or trade personal data to third parties for their own marketing purposes under any circumstances.
pkr9 operates under an international gaming license and uses service providers whose infrastructure may be located outside Pakistan. Personal data may accordingly be transferred to, stored in or processed in jurisdictions other than Pakistan.
Where such transfers occur, pkr9 takes steps to ensure that appropriate safeguards are in place to protect your personal data — for example, through the use of standard contractual clauses, binding corporate rules or transfers to jurisdictions recognized as providing an adequate level of data protection under applicable law.
If you have questions about the specific safeguards applicable to international transfers of your personal data, please contact us using the details in Section 15.
The pkr9 Platform is strictly for adults aged 18 years or over — or the higher minimum age required by the operator or the jurisdiction in which the relevant gaming license is held. We do not knowingly collect or process personal data from individuals under the applicable minimum age.
If pkr9 discovers that it has inadvertently collected personal data from an underage individual, we will take immediate steps to delete that data and close the associated Account. If you are aware of a minor who has registered on the Platform, please contact us immediately at the address in Section 15.
This restriction applies to all users regardless of city or province within Pakistan — Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar and beyond. Local laws may impose additional restrictions on underage access to gambling services.
pkr9 implements a layered technical and organizational security framework to protect personal data against unauthorized access, accidental loss, disclosure, alteration or destruction. Specific measures include:
Despite these measures, no system is completely immune to security risks. pkr9 does not guarantee absolute security but commits to promptly notifying affected users and relevant regulatory authorities in the event of a significant data breach, in accordance with applicable law.
pkr9 reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, our data-processing practices or Platform features. The date of the most recent update is displayed at the top of this page.
Where a material change is made to this Policy, registered Users will be notified via email or an in-Platform notification prior to the change taking effect, where reasonably practicable. Your continued use of the Platform following notification of a material amendment constitutes acceptance of the revised Policy.
We encourage you to review this Policy periodically to stay informed about how pkr9 protects your personal data.
For all privacy-related queries — including requests to exercise your data rights, questions about how your personal data is processed, concerns about a potential data breach, or complaints about pkr9's data-handling practices — please contact our team:
Data & Privacy Support Email (plain text — not a clickable link):
[email protected]Our team is available 24/7. Please include "Privacy Request" and your registered email address in the subject line to help us locate your Account promptly. We aim to respond to all privacy requests within 30 days of receipt.
For general account support, visit our FAQ. For responsible gambling assistance, see our Responsible Gambling page. For the full platform agreement, see our Terms & Conditions.
If you have read our Privacy Policy and still have questions about how your data is handled, our support team is available 24/7. You can also review our full Terms & Conditions or visit the homepage to explore the platform.
18+ only — or the higher minimum required by the operator/license jurisdiction. Local laws in Pakistan may restrict gambling. Please gamble responsibly and within your means.